Privacy Policy

1. Introduction

At Rewardflow, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website or engage our services. We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and the European General Data Protection Regulation (GDPR) where applicable.

2. Information We Collect

We may collect the following categories of personal information:

• Contact details such as your name, email address, phone number and postal address.
• Payment information including billing details and transaction history.
• Technical data such as IP address, browser type, device identifiers and browsing behaviour.
• Preferences and feedback you provide when completing forms or surveys.
• Communications you exchange with our team, including emails, phone calls and chat transcripts.

3. How We Use Your Information

We use your personal information for the following purposes:

• To provide, deliver and improve our products and services.
• To process transactions, send invoices and manage your account.
• To communicate with you regarding your inquiries, project updates or promotional offers.
• To analyse website usage and enhance the user experience.
• To comply with legal obligations, resolve disputes and enforce our agreements.

4. Disclosure of Your Information

We do not sell your personal data. We may share your information with trusted third parties who assist us in operating our business, such as payment processors, cloud hosting providers and marketing agencies. These parties are contractually required to keep your information confidential and use it only for the services we engage them for. We may also disclose personal information where required by law or in response to valid legal requests.

5. Data Security and Retention

We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. We retain personal information only for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required or permitted by law. Where required, we will securely delete or anonymise your data once it is no longer needed.

6. Your Rights and Contact Information

Under the GDPR and Australian privacy law, you have the right to access, correct, update or request deletion of your personal information. You also have the right to object to certain processing activities and to lodge a complaint with your local data protection authority. To exercise any of these rights or ask questions about this Privacy Policy, please contact us at the details listed on our website.